PHOTO OP QUESTIONS ANSWERED
What is a photo op?
A photo op is a professional photo of you with the celebrity guest you chose. You will get a photo taken under ideal lighting conditions and shot with professional camera equipment. You will receive an 8×6” print of your photo printed on professional dye-sublimation photo printers. This print will be available at the photo op area shortly after your photo is taken.
When do I need to arrive for my photo op?
You must arrive 5 minutes prior to the scheduled start time of your photo op. Please do not try to get in line earlier than 10 minutes before your photo op starts. Be sure to check the photo op schedule for last minute changes prior to your departure to the show as well as upon arrival at the show. Due to unforeseen circumstances, the photo op schedule may change as late as the day of the scheduled photo op.
Do not be late.
The photo op lines move at a very rapid pace once the op starts and we cannot bring a celebrity guest back to take a missed photo. Ticket lines will always go in the photo op area first, so be sure to get in the correct line.
What should I bring with me to my photo op?
If you paid on-line, you will need to have your printed ticket for your photo op.
When will my print be ready?
Photos are available for pick up within minutes of your photo being taken.
How many people can be in my photo op?The base price of a photo op includes up to two adults and two children under 12. You will need to purchase a photo op ticket per limit, so if there is a limit of 4 per photo op ticket and there are 6 of you, then you would have to purchase 2 photo op tickets.
Where is the photo op area?
The photo op area will always be clearly marked on your map of the show floor. This is located at the rear of the arena near the stage area.
Can I take my photo on my own camera?
There are no cameras or video recording devices allowed in the photo op room, other than our photographers.
I have special needs or I am caring for a special needs fan who is getting a photo op, is there anything I should do?
Please let our photo op line staff know if you or someone in your care has special needs and we will be sure to help you out.
Can I purchase a photo op at the show?
The best way to avoid missing out is to purchase your photo ops online prior to the show. If you wait to purchase your photo op onsite then you run the risk of it being sold out. Once a photo op session is sold out, we are unable to sell more tickets.
IFtime permits and there is allocation available we will have a queue for cash orders. This will only be available if there is time available. The most secure way to ensure you get a photo shoot with the talent you wish is to buy a ticket online.
I have an idea for a pose or something I want the celebrity guest to do in my photo op, what do I do?
The photo ops move at a very rapid pace, so if you have an idea please be ready when it is your turn and please do not try to be too elaborate. We do not guarantee the celebrity guests will do able to fulfil your request or there will be time for special requests.
What do I do when I enter the photo op area?
Please be sure to follow directions given to you by the photo op crew. Have your photo op ticket out and ready to hand to the attendant. There is a designated area to place any items you do not want in the photo with you. Any items you take into the photo will need to remain in your hands during the photo. Also, due to space constraints, only fans who are in the photo or parents of fans in the photo are allowed in the photo op area.
I don’t like the way that I look in the photo, can I get it retaken?
It is your sole responsibility to look how you want to look for your photo. The talent cannot return to the photo op area for retakes, so before you arrive for your photo op, please make sure that you appear how you would like to present yourself for your photo.
The photographer will take a few photos to try to catch things like closed eyes before you leave the photo shoot area. Only in the event of closed eyes, do we automatically offer you a retake. If we do miss catching your closed eyes (or are absolutely dissatisfied with your photo), please let us know immediately on picking up your photo so we can get you back into the booth before the talent leaves.
Other important notes:
Please be courteous to the celebrity guests and staff. Any inappropriate behaviour will result in your immediate removal from the photo op area without refund. Also, please follow any specific instructions given to you by the photo op staff for a particular celebrity guest.
Please do not assume you may hug and or kiss the celebrity guests.
Push chairs will need to be parked outside the photo op area for safety reasons.
Please do not hand babies or small children to the celebrity guests.
There are absolutely no autographs in the photo op area, you can get your photo op signed by the guest later at the guest signing table, if they agree, but you will have to pay the autograph charge.
NORCON reserves the right to refuse anyone from taking part in the photo shoot; if payment has already been made then the ticket will be refunded. We also reserve the right to change the times of the photo shoot if it becomes necessary, subject to guest appearance days. Guests are subject to work and other commitments, and have the right to cancel – if a guest does cancel we will automatically refund the tickets through our online store. All photos are printed ready for collection as you leave the photo area, so don’t forget to pick this up.
Title and ownership, and all rights now and in the future, of and for the photo shoot images, remain exclusively with NORCON Events Limited. In purchasing a photo session ticket you are agreeing to these Terms and Conditions, and agree that NORCON Events Limited have permission to use any and all images and photographs taken around the event that may include you, the customer, for future publicity material.
Guests appear subject to work commitments. Charges will be made for autographs. Photographs of the guests will be available. Not all guests are appearing on all days.