NORCON’s frequently asked questions (FAQ’s)
COVID-19 update
With the current Covid-19 pandemic still happening and the social distancing restrictions in place we have taken the very reluctant decision to postpone this year’s NORCON until September 25th & 26th 2021
The safety and well-being of our visitors, traders, staff and guests has to take precedence over anything else..
We would like to thank all of your for your understanding in this very difficult time and also for your continued support – we will see you all very soon..
Stay safe, be awesome.
Early Bird Entry – 09:30
General Admission – 10:30
Show closes 17:00
Sunday 26th September 2021
Early Bird Entry – 09:30
General Admission – 10:30
Show closes 16:00
This is a ticket only event. We control numbers into the event so that its never over packed or over crowded, it makes for a better experience for everyone.
You can still purchase ticket(s) online ON THE DAY if you like via your mobile phone, Pad or Online. You can even book your tickets (subject to availability) whilst queuing to get in but we do advise booking your tickets early to avoid disappointment. As long as we have ticket availability for the day you want to attend, you can get a ticket to get in. In fact, its actually cheaper to buy a ticket online than the previous pay on the door system.
So technically, YES you can pay on the day, you just book your tickets online via your mobile, laptop, Pad and get your tickets that way (subject to availability).
All children under the age of 14 must be accompanied by an adult.
Children over the age of 14 can attend at the parent’s discretion. It is a very busy event and we cannot accept responsibility of every child. >p> Children aged 5 years and under go free and will not need a wristband as they should be with parents or minders at all times.
There is lots to see at NORCON, from exhibits and displays to vehicles and costumes and cosplay, demos, body painting and a lot more.
Please be aware though that even though you may meet a Disney Princess or Iron Man, some of the costumers and cosplayers that attend may have costumes that are a little intimidating or scary to younger children or people of a sensitive nature. There is plenty of room though to move away.
Please note, we have a NO Refund Policy in line with most other UK conventions for instances outside of cancellation of show or movement of show to a different venue. All visitor and dealer transactions are final.
Your consumer rights in regards to refunds at conventions are explained by visiting this link: Click here for your rights to a refund
There are NO cash points on site. There is a Cash-point located at The Showground Pub opposite the event location and also a cash-point at Sainsburys which is situated on the Longwater Trading Estate directly opposite the Royal Norfolk Showground. Some traders will have the facility for you to pay via card for any purchases.
PLEASE ensure you bring enough money with you for your visit.
We can check your online ticket purchase as long as you have a valid form of ID showing your name and address used to make the booking.
Please also check the Ticket Help for more information.
The carer pass system is something we “choose” to offer and are not obliged to offer, please respect this. We do try and keep this fair for everyone and also to try and deter people who would abuse the system. If we find the system is being abused, we may have to consider removing this for future shows.
We understand that some people with a disability may require a carer to attend. Therefore we allow registered carers free entry when accompanying a disabled person. Please email us for a link to our carer pass application page.
Eligibility to apply for a Carer Pass is set out below; receipt of any other disability or age-related benefits, pass or permit which is not specified in the eligibility criteria cannot be accepted when applying for carer pass.
We will also do our very best to make sure that disabled people are escorted to the front of any queues or have priority seating for stage talks etc but please be aware that this is not always possible.
As we are exceptionally busy setting up the show in the week leading up to NORCON, the applications for carer passes will cease 1 week before the event. No applications for carer passes will be accepted after this date.
To avoid the carer pass system being abused, all carer discount codes will be flagged on entry and you may be requested to supply appropriate identification and documentation.All children under the age of 14 must be accompanied by an adult – in this circumstance, as an adult must be present, there will be no necessity for a carer pass to be issued.
We have wheelchair and scooter friendly ramp access to the venue. The event arena has toilet facilities for Disabled persons and is completely on a level surface.
Dealer stalls and exhibits will be spaced out to allow easy access.
There will be a dedicated parking area for Disabled Blue Badge holders.
There will be a wide range of food and drinks available to purchase at the event. We have outdoor vendors that will provide food and drinks and a covered seating area outside.
We will not allow any food or drinks to be brought into the venue..
Yes – this is subject to inspection on arrival at the show . Any hard or sharp objects/weapons will not be allowed into the event and will be removed upon your arrival until you leave the event itself.
Please see the Cosplay page for rules.
Please be aware that even though you may see various fun cosplayer costumes such as MARVEL, DC, DISNEY and similar costumes, “some” cosplay costumes may be a little intimidating for younger children and people of a nervous disposition and we ask that appropriate adult, carer discretion/supervision is advised.
We also have a professional body painters area. These artists will be exhibiting their talent on the day with live body painting. Some bare skin will be on show but there will be no full nudity.
PLEASE, as a matter of courtesy, be polite and ask them first if it is OK to take a photograph. We ask that you respect their decision.
NORCON Events Limited are not responsible for any photographs taken at the event by third parties and where they are used or published.
Yes, we have our Adult and Kids Cosplay Competitions on both days at NORCON. This is limited to 50 entrants per Competition as we simply do not have the time available to cater for more so it’s first come first served. You can sign up in the main Arena at out cosplay registration desk situated near the main stage.
Kids Cosplay Competition. Ages 3-13 years , Suitable geeky goodies for 1st, 2nd and 3rd place.
Adult Cosplay Competition for 14 years upwards – We have Prize pack ups for 1st, 2nd and 3rd place.
Please see the COSPLAY page for all rules and conditions.
Some guests may offer a “Combo” deal where you pay a reduced amount for an Autograph plus a Selfie.
We will have an area where you can have your photograph taken professionally with a celebrity for an additional cost. This is usually the best option should you require a professional photo of your day at NORCON with your favourite guest(s).
Book early though as these often sell out.
No, you do not have to pre-book or pre-order autographs. It’s a simple case of turning up on the day, finding the guests you would like to meet and joining the queue to be seen.
Guests will be charging for autographs, this also entitles you to a free printed image which the guest will sign for you unless you have a personal item you would like signed such as a DVD or poster. Signings are limited to no more than 5 autographed items at any one time. If you want more signed then you will have to rejoin the back of the queue.
Guests may be charging for “Selfies”, Some guests may offer a “Combo” deal where you pay a reduced amount for an Autograph plus a Selfie.
Other guests such as artists and writers/authors may not charge for autographs but may charge for requests such as sketches/prints/books on the day.
Please note that it is generally the artist/celeb that dictates the price of a signing and not NORCON.
All guests can appear at various times, they will break for lunch but we keep things staggered. Most will attend all day, but if a guest will be appearing between a certain time frame we list that on the website before the event itself.
Please be aware though that Celebrity guests may have to leave early to catch transport to get home and that their appearance at NORCON is subject to work or family commitments of which we have absolutely no control over. We will do our best to try and keep you informed and strongly advise you keep checking the website for updates.
Unfortunately we have no control over the guests schedules at all. Any guest cancellations will be announced on the NORCON website as soon as we know about it and as soon as we have exhausted every possibility of getting them to the event and confirmed 100% that they cannot attend.
We do clearly state that all guest appearances are subject to work and family commitments and may change at very short notice. We will do our best to try and keep you informed and strongly advise you keep checking the website for updates.
NO – we will not tolerate the handing out of flyers, advertising material, promotion of other events or anything else at the Event venue.
Anyone found handing out flyers for similar events or promoting a business or other event without prior authorisation will be evicted from the event and escorted off the premises by event security.The organisers decision is final and offenders will be removed from the location by Event Security and will not be allowed back into the event or banned outright from any further NORCON events. There will be NO refund or appeal.
The organisers reserve the right to refuse admission at any point.
