NORCON’s frequently asked questions (FAQ’s)
NORCON will happen on September 25th & 26th 2021 – currently its all systems GO!
Please understand that we have to abide by Government advice and restrictions, the safety and well-being of our visitors, traders, staff and guests has to take precedence over anything else.
Please be aware that we are doing our very best under ever changing circumstances and that some guest appearances, exhibits or timings or other restrictions may change at short notice and we will do our utmost to keep you informed.
We will have sanitisation stations around the Arena and all the trader aisles are extra wide so there should be plenty of space to move about. We have also limited ticket numbers for both days so the venue will never be over crowded.
Face Masks are your choice. We expect and recommend that members of the public continue to wear face coverings in crowded and enclosed spaces where you come into contact with people you don’t normally meet. You should use your judgement in deciding where you should wear one.
Thank you for your understanding and your superb support through what has been a very difficult time for the events industry. Stay safe, be awesome.
All tickets purchased for the NORCON 2020 show that was rescheduled to 2021 would have been automatically transferred to the 2021 event
eTickets will be sent out to the email address used by the original purchaser Please ensure that you are checking the correct email account.
Please also check your spam folder if necessary.
We will send out your eTickets again to you 1 week before the event to ensure everyone has them.
Please go to the Government Advice page for the most up to date advice for wearing of face masks.
We expect and recommend that members of the public continue to wear face coverings in crowded and enclosed spaces where you come into contact with people you don’t normally meet. You should use your judgement in deciding where you should wear one.
Sunday 26th September 2021
This is a ticket only event. We control numbers into the event so that its never over packed or over crowded, it makes for a better experience for everyone.
You can still purchase ticket(s) online ON THE DAY if you like via your mobile phone, Pad or Online. You can even book your tickets (subject to availability) whilst queuing to get in but we do advise booking your tickets early to avoid disappointment. As long as we have ticket availability for the day you want to attend, you can get a ticket to get in. In fact, its actually cheaper to buy a ticket online than the previous pay on the door system.
So technically, YES you can pay on the day, you just book your tickets online via your mobile, laptop, Pad and get your tickets that way (subject to availability).
Children aged 5 years and under go free and will not need a wristband or ticket as they should be with parents or minders at all times.
PLEASE ensure you bring enough money with you for your visit.
The carer pass system is something we “choose” to offer and are not obliged to offer, please respect this. We do try and keep this fair for everyone and also to try and deter people who would abuse the system. If we find the system is being abused, we may have to consider removing this for future shows.
We understand that some people with a disability may require a carer to attend. Therefore we allow registered carers free entry when accompanying a disabled person. Please email us for a link to our carer pass application page.
Eligibility to apply for a Carer Pass is set out below; receipt of any other disability or age-related benefits, pass or permit which is not specified in the eligibility criteria cannot be accepted when applying for carer pass.
- Disability Living Allowance (DLA)High rate care.
- Attendance Allowance (AA).
- Blind Persons Registration.
- Personal Independence Payment (PIP); Enhanced Care.
- Armed Forces Independence Payment.
We will also do our very best to make sure that disabled people are escorted to the front of any queues or have priority seating for stage talks etc but please be aware that this is not always possible.
As we are exceptionally busy setting up the show in the week leading up to NORCON, the applications for carer passes will cease 1 week before the event. No applications for carer passes will be accepted after this date.
To avoid the carer pass system being abused, all carer discount codes will be flagged on entry and you may be requested to supply appropriate identification and documentation.
All children under the age of 14 must be accompanied by an adult – in this circumstance, as an adult must be present, there will be no necessity for a carer pass to be issued.
Please be aware that even though you may see various fun cosplayer costumes such as MARVEL, DC, DISNEY and similar costumes, “some” cosplay costumes may be a little intimidating for younger children and people of a nervous disposition and we ask that appropriate adult, carer discretion/supervision is advised.We also have a professional body painters area. These artists will be exhibiting their talent on the day with live body painting. Some bare skin will be on show but there will be no full nudity.
NO – we will not tolerate the handing out of flyers, advertising material, promotion of other events or anything else at the Event venue.Anyone found handing out flyers for similar events or promoting a business or other event without prior authorisation will be evicted from the event and escorted off the premises by event security.
The organisers reserve the right to refuse admission at any point.